Guangzhou Daily News (reporter Liu Ranran) take advantage of the good weather family car rental travel, but encountered consumer disputes, who to look for? Yesterday, Guangzhou automobile leasing industry association was established, and more than 100 automobile leasing and related enterprises became the first batch of members. For citizens and consumers, it is said in the industry that the biggest significance of building a unified membership platform for the car rental industry lies in the role of "standardization". In the future, the services of the car rental industry will be further standardized, and citizens will enjoy faster service guarantee and rights protection channel when they rent cars.
Status quo: it is difficult for small companies and many consumers to complain
"Rent a car to go out to play, pay money after the boss ran away, the family in the wind messy!" "When I rented a car, I didn't expect to encounter the" second boss ". I lost my camera and tablet computer after collecting the fees twice. Although I finally found the company, the boss said that I had no evidence, and finally I failed to settle the claim..." Many people, including Tucao, said that although the car rental industry is developing rapidly, many cities are "only 10 cars of small companies", and consumer disputes are hard to complain.
"A dozen cars form a leasing company. The service quality is not uniform and stable, and the enterprise scale is difficult to develop, which may eventually damage the industry ecology." Industry insiders disclosed to this newspaper that at present, there are 2000 enterprises engaged in car rental business in Guangzhou, with more than 20000 leased vehicles, large and small, but mainly small and medium-sized "fleet car rental companies", with only a few enterprises having more than 100 vehicles. Most of the car rental enterprises are operated by themselves, which are scattered and disorderly and prone to risks.
Citizens: in case of car rental disputes, you can "complain with one touch"
Yesterday, Guangzhou Auto Leasing Industry Association was officially established, and more than 100 auto leasing and related enterprises became the first batch of members. Huang Xiaowei, the first president, said that Guangzhou auto rental industry will face the era of "group development", and will strengthen industry self-discipline to improve service level. The establishment of the association ended the situation of "single fight" of these car rental enterprises and ushered in the era of "group development" of the whole industry.
Huang Xiaowei said that after its establishment, the association will be committed to promoting the standardized, large-scale and orderly development of Guangzhou auto leasing industry, striving to comprehensively improve the overall strength and management level of Guangzhou auto leasing industry enterprises, and provide more safe, efficient and valuable auto leasing services for the general public.
The reporter learned that the good news for the citizens and the majority of "car renters" is that after the establishment of the association, it will provide the citizens with fast complaint and rights protection channels. In which car rental companies encounter disputes in consumption, you can call the association's "one button complaint", and trace back to quick claims settlement. You can also choose car rental companies according to star rating.
Or build the first automobile industry service alliance
"If small enterprises can't develop without funds, they may have different service quality, which will damage the travel experience of consumers and the good ecology of the industry." Huang Xiaowei revealed that in the next few years, the association will solve the problem of capital operation difficulties for member enterprises, especially small and medium-sized car rental companies, and sign credit contracts and cooperation agreements with a number of banks, financial institutions and insurance companies.
At the same time, we should fully integrate the upstream and downstream supporting resources of the industry, establish the associated enterprises of the automobile industry, such as automobile manufacturers, sales stores, financial industry (banks, financial leasing), insurance industry, maintenance industry, R & D company of the Internet of vehicles technology platform, second-hand car transaction, automobile accessories company and so on, and build the concept of Guangzhou's first automobile industry alliance.
The reporter noted that Guangzhou Automobile Leasing Industry Association clearly defined its functions in its articles of association, including "coordinating disputes", "training drivers", "assisting in improving services", etc.: formulating rules and procedures for dispute settlement in the industry, coordinating disputes between members, between members and non members, or between members and lessees on industrial business activities; adopting multiple forms In order to train all kinds of professionals for the car rental enterprises, improve the overall quality of the staff team in the car rental industry, exchange and promote advanced experience, and promote the continuous improvement of the management level and economic benefits of the whole industry.